So I needed to get a new charger for my LG VX8300 phone. My wife stopped at our local Verizon store to get one for me (which I really appreciate).
She had a very poopy experience.
She walked into the store and was greeted by an employee who asked what she needed help with. She told the woman that she wanted a charger for an LG VX8300 phone. The woman walked her over to a kiosk type terminal and said “Ok, just put your information here and it will give you a number. We’ll help you when your number is called”. My wife was like did the stupid thing and took a number.
My wife waited there for about 20 minutes and then went to tell the woman that if she waited there any longer and found out that they didn’t have the charger they would have to call the police because they would have one pissed off woman in the store. The lady from Verizon then went in the back to confirm that they had the charger.
So after about 35 minutes of just waiting my wife finally got the charger and was able to leave.
I would like to know who in blue hell designed this way of helping people? It is a really beautiful way to treat your customers. I’m sure that if there is a “new customer” that wants to buy a new phone and get a “plan” they are helped first. Nice that existing customers just get the screw job.
There always seems to be about 4 Verizon employees working in the store. How about you have one person that works on “billing questions/problems”, two that work on “new customers”, and another that works on “accessories”? Would that make too much sense to do? Instead you have 3 people that look like they have no idea what they are doing while 1 person sorta looks like they may know what they are doing. All the while,15 customers just stand around like cattle.